Call or Text: 576-541-2074

Puppy Guarantee

Terms and Conditions of Commitment

Before bringing a puppy home, Luxury Puppies Pet Shop inc. (Luxury Puppies Pet Shop) wants you to know that owning a puppy means frequent visits to a veterinarian and that you will be responsible for all costs associated with such veterinarian visits.


At Luxury Puppies Pet Shop, we do everything we can to make sure your puppy is as healthy as possible when s/he arrives, but puppies are living breathing animals which means health issues do arise from time to time despite our best efforts. This commitment describes Luxury Puppies Pet Shop commitment to you if a health issue arises with your puppy.


1.What does this commitment cover?

Before your puppy comes home he or she has undergone an extensive veterinary health check and his/her breeder has followed our vaccination and deworming protocols. This commitment covers health

issues that may arise after the arrival of your puppy. This commitment only covers puppies who are delivered and have continually resided within the United States and/or Canada.

  • Days 1-14: If, within 14 days of arrival, your puppy is found to have a contagious disease, illness, or parasite, PuppySpot will provide you with reimbursement of reasonable and customary veterinary bills to treat such condition up to the purchase price of your puppy and other options included in Article 35-D
  • Year 1: If within one year from the date of arrival from Luxury Puppies Pet Shop, your dog is found and certified by two duly

licensed doctors of veterinary medicine (any reference herein to a "veterinarian" shall be assumed to mean a "licensed doctor of

veterinary medicine") of your choosing to have a congenital or hereditary condition which adversely affects the health of the dog, and if PuppySpot is notified within five business days of the first veterinarian's determination, PuppySpot will provide reimbursement of reasonable, documented, actually incurred veterinary expenses associated with such diagnosed condition up to the purchase price of your puppy.

  • Years 2-10: For all breeds EXCEPT English Bulldogs, if, between the first and tenth anniversary of the date of arrival, your dog is found and certified by two veterinarians of your choosing to have a congenital or hereditary condition which adversely affects the health of your dog, and if Luxury Puppies Pet Shop is notified

within five business days of the first veterinarian's determination, Luxury Puppies Pet Shop shall issue a credit toward the purchase of another puppy in the amount of reasonable, documented, actually incurred veterinary expenses associated with such diagnosed condition up to fifty percent of the purchase price of your puppy towards a new puppy from Luxury Puppies Pet Shop.

2.What is not covered?

The following are not covered by this commitment:

  • Cost of regular veterinary care, food, medicine, supplements, training, grooming, cleaning, or other costs of raising and owning a puppy.
  • Injuries or accidents, including, but not limited to, ingestion of foreign matters, choking, falls, scrapes, bumps, bruises, bug bites, human inflicted injuries, run-aways, car related injuries, injuries, and illness or injury resulting from or related to veterinary procedures (e.g. spay or neuter procedures, tail docking, etc.).
  • Behavior, personality, or temperament traits including, but not limited to potty training, chewing, digging, etc.
  • Appearance, size, or other physical characteristics, breed standards, or aesthetic preferences.
  • Hip dysplasia diagnosis in breeds that are known to be prone to hip dysplasia and are overweight or over exercised.
  • Results of genetic testing.

  • Contagious illnesses or parasites that are diagnosed more than 14 days after puppy's arrival.
  • Hereditary diseases diagnosed more than 10 years after puppy's arrival.
  • Any health claims diagnosed more than one year after puppy's arrival if puppy is an English Bulldog.
  • Any of the following conditions diagnosed at any time in an English Bulldog: Cherry Eye, Entropion, "loose hips", skin

allergies, elongated soft palate, small trachea, stenotic nares, and other normal conditions for English Bulldogs.

3.Hypoglycemia is also not covered

All puppies, and especially small breed puppies 5lbs or under, are susceptible to hypoglycemia. Also known as low blood sugar, hypoglycemia is characterized by:

  • Low energy
  • Little to no appetite
  • Lethargy
  • Overly hot – or cold – body temperature
  • Vomiting and/or diarrhea
  1. To avoid hypoglycemia, it is important to make sure the puppy is on a proper- and monitored - feeding schedule. Especially during the first two weeks in a new home. A change in environment is a form of stress to a puppy new in a home, and this can be seen in improper eating. Always keep food available during the first couple weeks at home until the puppy is observed to be eating regularly.

Additionally, steps to avoid include feeding the puppy a sugar supplement like Nuri-Cal, Nutri-Stat , karo syrup or processed honey to kick start a proper appetite. This is not a replacement for proper food, merely a way to provide the temporary energy needed to resume eating. This can be done by:

  • Putting the supplement on a finger to have the puppy lick it off
  • Rubbing supplement on the puppy’s tongue, gums or roof of the mouth
  • Ensuring the puppy swallows

  • Supplement can also be administered by syringe, much like feeding a human baby.
  1. As hypoglycemia is not considered an infectious issue nor hereditary or congenital in nature, cases of hypoglycemia are not covered by our

Health Commitment. Ensuring a puppy eats properly and regularly is paramount to the ongoing health of a puppy and is solely the responsibility of the puppy’s owner.

6.What are your obligations?



  • All our puppies come with our 10-year health commitment.

Benefits derived from this commitment are dependent on timely vet visits and complete medical records being provided to Luxury Puppies Pet Shop . We strongly encourage all responsible new puppy owners to take their puppy to the vet as close to arrival as safely possible. This will allow your vet to get to know your new puppy's vaccine schedule and get a care program started. This is also a recommendation as your new pup will have just changed environments from breeder to your home. Getting a checkup right away helps the transition go as smoothly as possible.

  • No Vaccines for 10 Days: Your puppy will arrive up to date on vaccinations. To avoid over-vaccination, you should not vaccinate the puppy within the first ten (10) days after your puppy's arrival.
  • No Dog Parks and other places where puppy will mingle with unknown dogs: Puppies without a complete set of vaccinations should        not be attend a dog park until such vaccinations are completed. This typically occurs at 16 weeks of age.
  • Regular Veterinary Care: You must visit a licensed veterinarian on a regular basis and ensure your dog receives proper health checkups and timely inoculations.
  • Appropriate exercise: All dogs need regular exercise and stimulation. You should speak to your veterinarian about the appropriate amount of exercise for your breed of puppy at each

stage of its life. In particular, you should be careful to avoid over-exercising your puppy during its growth period.

  • Healthy Diet: Your puppy will arrive with information about the type of food it has been fed so far [and a small amount of that food]. If you plan to transition to a new food, you should do so gradually to allow your puppy a chance to acclimate to the new food. You should follow a recommended nutritional program,

including feeding only premium dog foods and veterinarian approved supplements. You should be careful not to under or over feed your puppy and, in particular, if your puppy's breed is prone to hip dysplasia be careful not to over-feed your dog.

  • No breeding: Your puppy is intended to be a companion dog; do not breed your dog. If your dog is bred, this health commitment shall terminate and become null and void. Your puppy should be spayed or neutered at an age deemed appropriate by your veterinarian.

7.How to file a claim

If you have complied with the requirements Contact


Primarily for hereditary or congenital issues discovered outside of the first 14 days in the new home (known as the infectious period) though there may be some issues discovered at the puppy’s initial vet visit that may require treatment.


  • You are required to include a copy of the health records associated with your puppy's diagnosis and any other

information you have about the health issue.

  • After receiving the information required, Luxury Puppies Pet Shop will work with you to obtain any additional information we need to review your claim.
  • In case of severe knee, elbow or hip dysplasia, the radiograph should be permanently identified in the film emulsion with registered name and/or number, name of the veterinarian or hospital making the film, date of radiograph

taken. Furthermore, the radiograph and report must meet the standard submission requirements of the Orthopedic Foundation for Animals.

  1. Once Luxury Puppies Pet Shop has received all necessary documentation regarding the diagnosis and associated costs, including a necropsy if the puppy passes away, a member of the Luxury Puppies Pet Shop Team will review your claim and determine whether and to

what extent it is covered under this commitment. Because of the detailed nature of the documentation needed to review these claims, this process can take several days to complete.

Luxury Puppies Pet Shop reserves the right to, at any time during the claim review process, obtain an additional opinion by a veterinarian of Luxury Puppies Pet Shop’s choosing to review any diagnosis submitted in connection with a claim under this commitment.

9.Who can file a claim?

Only the original purchaser of the puppy from PuppySpot can file a claim under this commitment. In other words, this commitment is not transferable to any new owner.

10.How does state law apply?

This commitment gives you specific legal rights, and you may also have other rights which vary from state to state. New York Article 35-D


Veterinarian – A doctor of veterinary medicine licensed by the applicable state licensing authority.

Purchase Price – The "Purchase Price" of the puppy is simply the purchase price paid to Luxury Puppies Pet Shop including taxes, not including shipping, health certificate and veterinarian costs, shipping crate or any additional costs or expenses incurred or asserted by the you.